gmp99 Privacy Policy
gmp99 respects the privacy of every player. This policy clearly explains what information we collect, how it is used, and the protective measures we take to keep your data safe at all times.
Our Commitment
Why Your Privacy Comes First
Every piece of information you provide to gmp99 is protected with the latest security standards. We do not sell, rent or share your personal data with third parties without your explicit consent.
High-Grade Data Encryption
All your personal data and financial transactions are encrypted using 256-bit SSL technology. Your information cannot be read or accessed by unauthorised parties during transmission.
No Sale of Data to Third Parties
gmp99 does not sell, rent or disclose players' personal information to any third party for marketing or commercial purposes without your prior consent.
Account Control in Your Hands
You have the right to access, update or request deletion of your personal data at any time. Contact our support team and your request will be processed promptly.
Secure Data Storage
Data is stored on servers protected by multi-layer firewalls and intrusion detection systems. Internal access is also restricted to authorised staff only.
Financial Transaction Security
Every deposit and withdrawal via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or cryptocurrency is processed in a fully encrypted environment for maximum security.
Full Transparency in Our Policy
We are committed to keeping players informed of any changes to this privacy policy. Every update will be communicated via email or website notification before taking effect.
Section 1
Information We Collect
gmp99 only collects information necessary to provide services, ensure account security and meet international licensing obligations.
Identity Information
When you register a gmp99 account, we collect the following information for identity verification and account management purposes:
- Full name as shown on your identity card (MyKad) or passport
- Identity card (MyKad) or passport number
- Date of birth — age verification confirming the minimum age of 21 is required
- Active email address for account communications
- Mobile phone number for two-step verification
- Current residential address in Malaysia
Important Note: All players must be 21 years of age or older to create an account and use gmp99 services. Age verification is a mandatory requirement under the international licensing guidelines we comply with.
Financial and Transaction Information
For the purpose of processing deposits and withdrawals, we retain transaction records that include:
- Payment method used — Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or cryptocurrency (USDT, BTC, ETH)
- Amount and date of each deposit and withdrawal transaction
- Transaction processing status for customer support purposes
- Records of bonuses received, including welcome bonuses and promotional offers
gmp99 does not store credit or debit card information directly in our systems. All financial processing is handled through certified and regulated third-party payment providers.
Technical and Usage Information
When you visit the website or use the gmp99 platform, we automatically record technical data such as:
- IP address and general geographic location (country and region)
- Device type, operating system and web browser used
- Pages visited, time of visit and navigation patterns
- Session log data including login and logout times
- Cookies and similar tracking technologies to improve user experience
This technical information is used for security purposes, fraud detection, platform performance optimisation and overall improvement of the user experience.
Section 2
How Your Information Is Used
Personal information collected is only used for legitimate purposes stated in this policy. gmp99 will not use your data for unrelated purposes without prior notice.
Account Management and Verification
Your personal data is used to create, verify and manage your gmp99 account. This includes identity verification during registration, processing deposits and withdrawals, and account recovery when needed.
24/7 Customer Service
The gmp99 support team, operating 24 hours a day, 7 days a week, uses your account information to help resolve queries and technical issues in Malay and English.
Communications and Notifications
We use your email address and mobile phone number to send important account-related notifications, transaction confirmations, policy updates, and relevant promotional offer information.
Service Improvement
Non-personally identifiable usage data is used to analyse usage patterns, identify technical issues and develop new features to improve the gmp99 platform.
Fraud Prevention and Legal Compliance
gmp99 uses collected data to detect and prevent fraudulent activity, money laundering and unauthorised access. In certain circumstances, we may be required to disclose specific information to the relevant authorities when required by law or a valid court order. Any such disclosure is made only to the extent necessary and in accordance with proper legal procedures.
gmp99 Guarantee: We will not disclose your personal information to third parties for marketing or advertising purposes without your explicit consent. You may withdraw that consent at any time by contacting our support team.
Section 3
Your Privacy Rights as a Player
As a gmp99 player, you have clear rights regarding your personal data. We fully respect and support the exercise of these rights.
Right of Access
You have the right to know what personal information we hold about you and how it is used. Requests can be made via live chat or support email.
Right of Rectification
If any of your personal information is inaccurate or out of date, you have the right to request immediate correction through your account settings or by contacting customer support.
Right of Erasure
Under certain circumstances, you may request that we delete your personal data. Such requests will be processed subject to applicable legal compliance requirements.
Right to Restrict Processing
You have the right to request that we limit how your information is processed in certain situations, particularly while any dispute is being resolved.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes. This objection will be acted on promptly and without any conditions.
Right to Data Portability
You have the right to receive a copy of the personal data you have provided to us in a structured, machine-readable format for the purpose of transferring to another platform.
To exercise any of the rights above, please contact the gmp99 support team via live chat 24/7 or send a written request to [email protected]. We will process your request within a reasonable timeframe and a full response will be provided in English.
Section 4
Cookies and Third-Party Data Sharing
Use of Cookies on the gmp99 Website
The gmp99 website uses cookies — small text files stored on your device — to improve your browsing experience. Cookies are used to:
- Maintain your login session so you do not need to log in again each time
- Remember your account settings preferences and display language
- Analyse website traffic in aggregate for performance improvement
- Identify suspicious activity and protect accounts from unauthorised access
You can control or block cookies through your web browser settings. However, blocking certain cookies may affect the functionality of the gmp99 platform.
Sharing with Trusted Business Partners
In carrying out its operations, gmp99 may share limited personal information with selected third parties for the following purposes only:
- Payment service providers — to process deposits and withdrawals via the listed payment methods
- Security service providers — for identity verification, fraud prevention and KYC (Know Your Customer) compliance
- Gaming platform providers — to provide access to slot games, live casino and sports
- Competent authorities — only when required by law or a valid court order
All these third-party business partners are bound by strict confidentiality agreements and are only permitted to use the data for the purposes specified in those agreements.
Cross-Border Data Transfers
As an online gambling platform operating under international licensing, your data may be stored or processed on servers located outside Malaysia. In all such cases, gmp99 ensures that data protection standards equal to or exceeding local data protection requirements are fully observed. Any cross-border data transfer is carried out with appropriate safeguards to protect your privacy rights.
Section 5
Data Security and Retention Period
Technical Security Measures
gmp99 implements multiple layers of technical security to protect your personal data from unauthorised access, loss, alteration or unintended disclosure:
- 256-bit SSL/TLS encryption for all data transmissions
- Firewalls and intrusion detection systems (IDS) that are regularly updated
- Two-factor authentication (2FA) for account access
- 24-hour system monitoring to detect unusual activity
- Regular security audits conducted by independent security experts
- Strict internal access controls — only authorised personnel can access sensitive data
Data Retention Period
gmp99 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by law:
- Active account data is retained for the duration of your membership
- After an account is closed, certain records are retained in accordance with applicable legal compliance requirements
- Financial transaction data is retained for the period specified by financial regulations and licensing requirements
- Customer support communication logs are retained to ensure continuity of service
When data is no longer needed, it is deleted or anonymised in a secure and irreversible manner.
Section 6
Policy Amendments and How to Contact Us
gmp99's Right to Amend This Policy
gmp99 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in business practices, legal requirements or new technology. Any material amendments will be communicated to players via in-platform notifications or email at least seven days before the changes take effect. Continued use of the gmp99 platform after the effective date of such amendments will be deemed as your acceptance of the updated Privacy Policy.
The "Last updated" date shown at the top of this page reflects the version of the Privacy Policy currently in effect. You are encouraged to check this page periodically to stay informed of how we protect your personal information.
Contact gmp99's Privacy Officer
If you have any questions, concerns or complaints regarding this Privacy Policy or the way gmp99 handles your personal data, please contact us through the following channels:
- Live Chat: Available 24/7 directly through the gmp99 platform in Malay and English
- Email: [email protected] — we will respond to privacy enquiries within a reasonable timeframe
We are committed to taking every privacy-related enquiry seriously and providing clear, thorough responses. gmp99's customer support service operates around the clock to ensure every concern you have is properly addressed.
Frequently Asked Questions
Questions About gmp99's Privacy
Answers to questions frequently asked by players about how gmp99 manages and protects their personal data.
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Your data is fully protected. Register a gmp99 account today and enjoy a range of slot games, live casino and sports betting with a 120% welcome bonus of up to RM300. Minimum deposit is only RM10 via local e-wallets.